At SocioMentors, we value your trust and are committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, enroll in our courses, or access our educational services.
1. Jurisdiction & Applicability
This Policy is governed by the laws of India. SocioMentors operates its business from Thiruvananthapuram, Kerala, India. By accessing or using our platform, you consent to the processing of your data under Indian data protection laws, including the Information Technology Act, 2000, and applicable Digital Personal Data Protection guidelines.
2. Information Collection
We collect personal information necessary to provide you with seamless coaching, learning management, and administrative services.
Direct Information Provided by You:
- Identity & Contact Data: Full name, phone number, email address, mailing address, date of birth, and state of residence.
- Academic & Enrollment Data: Educational qualifications, course preferences, and batch details.
- Payment Data: Transaction details, billing address, and payment confirmation IDs. (Note: We do not store raw credit/debit card numbers or UPI PINs; transactions are processed securely through RBI-compliant payment gateways.)
- Communication Data: Inquiries sent via contact forms, WhatsApp, or email, as well as feedback and test responses.
Automated Data Collection:
- Technical Data: IP address, browser type, device details, operating system, and unique device identifiers.
- Usage Data: Pages viewed, duration of visits, course module progress, video watch history, and login activity.
3. Use of Information
We use your personal data strictly for legitimate educational and operational purposes:
- Service Delivery: Processing enrollments, granting access to study materials, live lectures, tests, and student dashboards.
- Communication: Sending course updates, exam notifications, schedule changes, billing receipts, and administrative alerts.
- Personalization & Performance: Tracking academic progress and improving course structure and user interface.
- Customer Support: Responding to academic doubts, technical issues, or refund inquiries.
- Legal & Compliance: Meeting statutory record-keeping requirements under Indian tax and educational regulations.
4. Third-Party Disclosure
We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. We share data only under the following strictly defined conditions:
- Service Providers & Partners: Trusted vendors who assist in hosting our website, sending automated SMS/emails, managing live video classes, or handling online payments under strict confidentiality obligations.
- Legal Requirements: When required by law, court orders, or government authorities under applicable Indian statutes.
- Business Transfers: In the event of a merger, reorganization, or restructuring, user information may be transferred as an asset under equal privacy protections.
5. Information Protection & Security
We implement robust administrative, technical, and physical security measures—including SSL encryption, secure cloud infrastructure, and restricted database access—to protect your personal information against unauthorized access, loss, or alteration.
While we follow industry standards, no method of transmission over the internet or electronic storage is 100% secure; users are responsible for keeping their login credentials confidential.
6. Rights of Users
Under Indian privacy regulations, you have specific rights regarding your personal data:
- Right to Access & Rectify: Request access to or correction of inaccurate personal details.
- Right to Withdraw Consent: Withdraw consent for non-essential data processing or promotional communications at any time.
- Right to Erasure: Request the deletion of your personal account data, subject to legal and statutory record retention mandates.
- Grievance Redressal: Right to address privacy concerns directly to our designated Grievance Officer.
7. Cookies Policy
Our website uses cookies and similar tracking technologies to enhance your browsing experience.
- Essential Cookies: Necessary for account authentication, site navigation, and security.
- Performance & Analytics Cookies: Help us understand how visitors interact with our pages to optimize site speed and performance.
- Preference Cookies: Remember your settings (such as language or login preferences).
You can choose to disable non-essential cookies through your browser settings, though doing so may affect certain interactive features of our platform.
8. Grievance Officer & Contact
In accordance with the Information Technology Act, 2000, and rules made thereunder, the contact details of our Grievance Officer are provided below:
- Designation: Grievance Officer, SocioMentors
- Office Address: Thiruvananthapuram, Kerala, India
- Email: enquiries@sociomentors.com
- Phone: 6282895904
